Effective Date: December 21, 2023 Revised: April 13, 2026

THE FEELS

TERMS & CONDITIONS + CODE OF CONDUCT + PRIVACY POLICY

By purchasing a ticket or attending a live event, you agree to these terms and conditions:

Refund Policy — Events

1. We truly value the trust and support of our community as we strive to build a sustainable business. We are grassroots community builders aiming to responsibly grow so that we can extend our reach to more folks trying to better relate. Its also to say - at this stage - every dollar counts. Thank you in advance for abiding the policy below.

2. We understand that life is unpredictable, and circumstances may arise that hinder your ability to attend our events. We maintain a no-refund policy to ensure the stability of our event planning and logistics, and offer the below options:

Ticket Transfers:

3. In the spirit of collaboration and understanding, we allow ticket transfers to accommodate unforeseen circumstances. If you find yourself unable to attend, you can transfer your ticket to another individual who would like to attend the same event date and under the same ticket type.

Matching Ticket Types, Event Date, & Event Location:

4. We kindly request that transferred tickets align with the same event, ticket type, and, if applicable, gender or category. This policy aims to maintain fairness and integrity in our ticketing process.

Transfer Process:

5. To initiate a ticket transfer, please reach out to our support team at support@catchthefeels.co Include details such as the original ticket holder's and new ticket holder's names, contact information, and pertinent ticket details.

Responsibility for Finding a Recipient:

6. Please note that the responsibility of finding a suitable recipient for ticket transfers lies with the original ticket holder. While our support team is here to facilitate the process, we cannot assist in finding or recommending potential recipients.

Age Requirement:

7. Our events are designed for adults aged 25-55. By purchasing a ticket or completing registration, you confirm that you are at least 18 years of age. Age verification is required at check-in and attendees must be prepared to confirm their age and identity upon entry. The Feels reserves the right to deny entry to anyone who cannot do so. This policy applies to all ticket transfers — new participants must meet the same age requirements as the original ticket holder.

We genuinely appreciate your understanding and cooperation in embracing our ticket refund policy. If you have any questions, don't hesitate to reach out to us <3.

Refund Policy — Coaching & Online Courses

All coaching session and online course purchases are final and non-refundable. If you need to cancel a coaching session, the following cancellation policy applies:

Cancellations made 24 hours or more in advance: 50% of the session fee is charged

Cancellations made less than 24 hours in advance: 50% of the session fee is charged

No-shows without notice: full session fee is charged

Refund Policy — Singles Retreats (Wkndr)

All retreat purchases are non-refundable. Exceptions may be considered on a case-by-case basis at the sole discretion of The Feels, provided the request is made with sufficient advance notice and exceptional circumstances are demonstrated. In the event that The Feels cancels a retreat, full refunds will be issued to all attendees.

Accessibility

The space we’re currently using in NYC is on the ground floor but requires walking up 3 stairs to the entry, with no elevator available, so it is not ADA accessible. While our venues in other cities are ADA accessible, the event involves multiple transitions between sitting and standing, with one exercise taking place on the ground. If you have any questions or need specific accommodations, please reach out to support@catchthefeels.co before purchasing your ticket.

Code of Conduct

‘The feels’ is designed to - first and foremost - connect you with you. From there, it's an invitation to be in connection with fellow participants. We do not judge our success based on whether you match / vibe / go home with / end up dating someone.

Instead - if you leave the experience feeling armed with new tools, feeling awake to new possibilities, feeling aware of yourself in a new way - AMAZING.

Along the way - we ask that you abide by a code, a set of agreements, the below asks. These are/were developed to ensure as much comfort and safety, as is possible. Hold, Tune into + be respectful of boundaries - your own, and others: You’re going to be directed - multiple times - to tune into your ‘yes’ and ‘no’ - please do, and please communicate and operate from that place. As others attempt to define theirs - support them. Acknowledge them. Hold them.

Lead with Respect: assume the best. Show up as you’d want to be shown up for. Operate with kindness and consideration and empathy as your guide. Insulting behavior towards others based on their personal characteristics is strictly prohibited. We do not tolerate any form of mistreatment or discrimination based on age, ethnicity, race, gender, body shape, sexual orientation, religion, disability, or any other personal attribute.

Stay aware of signals: While flirting and connecting are a part of ‘The Feels’, please be mindful + thoughtful of others’ personal space. Any unwanted harassment - asking someone repeatedly for their number, engaging in unwanted physical contact, persistently following someone - is not allowed.

Uphold Consent:

Throughout the formatted part of the event - you’ll be directed to ask for and give consent. Please hold tight to your own ‘yes’ and ‘no’ - and respect your partner’s. After the formatted part - if you’re further engaging someone physically, verbally, emotionally - please make sure you’ve got their consent.

Stay Present: the facilitated part of ‘The Feels’ is an opportunity to connect with others in the here and now. Avoid talk of future plans or commitments, as the primary focus should be on the current interaction.

Practice Radical Responsibility: we ask that you take full responsibility for your experience: the format can awaken wounds, sensitivities, shadows and parts that might be hard to see reflected. Please use the tools, techniques and philosophies being offered to navigate — and please avoid going into projection.

Consequences

Any violations of these guidelines or behaviors that create discomfort for others may result in permanent removal from ‘The Feels’ event. In certain cases, temporary suspensions or opportunities for growth may be considered, but they are not guaranteed. Participant Rights

As a participant, you have the right to prioritize your safety and well-being. You can decline dates for any reason related to personal comfort, ethics, past experiences, or safety concerns. You are not obligated to disclose your reasons.

Reporting Violations

If you witness or experience any violations of these guidelines, contact a ‘feels’ team member immediately. We are here to support you. We can + will address the issue directly. If necessary, we may take measures such as removing the individual from the event.

Consent & Content Policy

The Feels is committed to protecting the privacy and comfort of all participants. By registering for any event, retreat, or service, you expressly consent to the following:

Photography & Media

The Feels may photograph or film events for promotional and editorial purposes. Participants are notified in advance via email if photography, videography, or press will be present at an event, providing an opportunity to opt out prior to attending. At all in-person events, participants may also indicate their preference not to be photographed at check-in and will be provided a sticker to signal this preference to our team. Consent is never assumed and can be withdrawn at any time.

Profile & Content Visibility

For matchmaking and coaching clients, personal information and preferences shared during the intake and onboarding process are used solely for the purpose of facilitating introductions and providing services. Client profiles and personal details are never shared publicly or with third parties without explicit consent. All introductions made through our Pair'd matchmaking program require explicit consent from both parties prior to any introduction being made.

Anti-Human Trafficking & Non-Solicitation Policy

The Feels maintains a strict zero-tolerance policy toward human trafficking, sexual exploitation, and solicitation of any kind. Our services are designed exclusively to facilitate consensual romantic connections between adults in a safe, respectful environment.

The following are strictly prohibited on our platform and at our events: solicitation of any kind, exchange of money or goods for sexual services, predatory or coercive behavior toward other participants, and any activity that exploits or endangers another person.

If we become aware of any activity that may constitute human trafficking or sexual exploitation, we will promptly report it to the appropriate law enforcement authorities including the National Human Trafficking Hotline (1-888-373-7888). Participants who witness or experience such activity are encouraged to contact us immediately at support@catchthefeels.co or report directly to law enforcement.

Any participant found using our platform or events for solicitation will be immediately removed and banned from future participation. We reserve the right to report such activity to law enforcement.

Intellectual Property

All material, including documents, data, and information, provided during this event are our exclusive property and may only be used in connection with “The Feels” event. Any unauthorized use, modification, reproduction, or distribution of these materials is strictly prohibited.

Privacy Policy

At ‘the feels’, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the data you provide to us when purchasing tickets for dating events. By accessing our website or using our services, you consent to the practices described in this policy.

Information We Collect:

1.1 Personal Information: When you purchase tickets for our events, we may collect personal information, including but not limited to:

Name

Email address

Phone number

Billing and shipping address

Payment information (credit card details, PayPal email, etc.)

Demographic information (age, gender, etc.)

1.2 Website Usage Information: We may collect non-personal information about your interactions with our website, including your IP address, browser type, operating system, and pages visited. This information is collected through cookies and similar technologies.

Use of Information:

2.1 Ticket Purchases: We use the personal information you provide to process and fulfill your ticket orders, communicate with you about the event details, send event-related updates, and provide customer support.

2.2 Communications: With your consent, we may send you promotional emails, newsletters, and marketing communications about our events, special offers, and related services. You can opt-out of receiving such communications at any time by following the unsubscribe instructions provided in the email or contacting us directly.

2.3 Statistical Analysis: We may use anonymized and aggregated data for statistical analysis, market research, and improving our services. This information does not identify individual users.

2.4 Legal Compliance: We may disclose your personal information as required by law, regulation, legal process, or governmental request. We may also disclose personal information to protect our rights, property, or safety, and the rights, property, and safety of our users or others.

2.5 Sharing with Partners and Affiliates:

We may share your contact information, including your name and email address, with our trusted partners and affiliates who collaborate with us to provide enhanced services and offerings related to our events. These partners and affiliates may include event organizers, sponsors, and marketing partners. However, we will only share your information with these third parties with your explicit consent, which you can provide during the ticket purchasing process or by contacting us directly. Please note that these third parties have their own privacy policies and practices, and we encourage you to review them before providing any personal information.

By providing your consent, you acknowledge that we are not responsible for the privacy practices or the content of our partners and affiliates. We encourage you to review their privacy policies and contact them directly if you have any concerns or requests regarding the use of your personal information.

By using our website and services or by purchasing a ticket or attending one of our events, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Privacy Policy, including the sharing of your contact information with our partners and affiliates as described in this clause.

Data Security:

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use encryption, firewalls, and secure server infrastructure to safeguard your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Disclosure:

We may share your personal information with trusted third parties who assist us in providing our services, such as payment processors, event organizers, and customer support providers. These third parties are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using your data for any other purpose.

Third-Party Links:

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or the content of third-party sites. We encourage you to review the privacy policies of those websites before providing any personal information.

Children's Privacy:

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have unintentionally collected personal information from a minor, we will delete it from our records. Changes to the Privacy Policy:

We reserve the right to modify this Privacy Policy at any time. We will update the "Effective Date" at the top of this page to indicate the date of any changes. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at support@catchthefeels.co. By using our website and services or purchasing a ticket or attending one of our events, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Privacy Policy.